Return & Refund Policy

Last Updated: [Date]

At [Brand Name], we are committed to delivering fresh, high-quality spices, dry fruits, makhana, and other food products to our customers.

Because our products are food items, returns are generally not accepted once the order has been delivered, except in cases where the product is damaged, defective, incorrect, or has a quality issue.

Damaged or Incorrect Products

If you receive:

• A damaged package
• A wrong product
• A product that is visibly spoiled or defective
• A product with damaged or tampered packaging

please contact us within 48 hours of delivery.

Please provide your order number, photographs/videos of the product and packaging, and a description of the issue.

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.

Refunds

If your refund is approved, the amount will be processed to your original payment method or through another suitable method.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

Non-Returnable Products

Due to food safety and hygiene considerations, opened or used food products generally cannot be returned.

Returns or refunds may also not be accepted for:

• Change of mind
• Incorrect product selection by the customer
• Change in taste preference
• Products that have been improperly stored after delivery
• Products damaged after delivery due to customer handling

Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible. Once an order has been dispatched, cancellation may not be possible.

Contact

For return or refund assistance:

Email: [Email Address]
Phone/WhatsApp: [Phone Number]